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Privacy

Data Protection Policy


§ 1 Personal Data

a) Personal Data
Personal data are data which disclose or can disclose the customer's identity. We adhere to the policy of data avoidance. As far as possible, collection of personal data is avoided. We collect what is necessary to complete a transaction and this information is never used for any other purpose.

b) Dealings
Personal data exclusively serves PREMIUM LYRICS to initiate contracts, draft content, execute or process a contractual relationship. As a matter of principle, PREMIUM LYRICS does not forward data to third parties. To process payments, the required payment information are hereby forwarded to the mandated credit institute which will process the payment and, if necessary, to the ordered and chosen payment service provider. Payment service provider for the payment process is Stripe Payments Europe Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Irland. Forwarding the customer data only takes place for the exclusive purpose of payment processing. Detailed information about Stripe's use with personal data, you can find in Stripe's Data Protection Notice at https://stripe.com/de/privacy. Use of personal date only takes place to the required extent that is necessary, or as far as PREMIUM LYRICS is legally or by court order required to it, or, if necessary, to prohibit illegal use or misuse against the General Terms and Conditions in a regular manner.

c) Objection
The customer can object to the storage of their personal data at any time. Data, which must be kept ready for the purpose of processing the contract, is exempt from this.

d) Right to Information
Upon request, PREMIUM LYRICS shall inform the customer about the storage of their data. As a principle, this takes place free-of-charge.

e) Right to Correction, Deletion, and Blocking of Data
The customer has the right to correct, delete or block inaccurate personal data upon request at any time. The use of this right is free-of-charge.

f) Right to lodge a complaint
If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.

§ 2 User and Registration Data

a) User Data
General technical information are collected upon visiting the website. This includes the user's IP-address used, time-of-date stamp, duration of visit, browser type and, if necessary, the page's origin. The user data are registered in a log-file and can be used and saved for the purpose of statistical analysis of the website. User and registration data will not be merged with personal data.

b) Registration data
For the comprehensive use of the website's functions, the user's registration is necessary. This registration data will only be collected by the customer's corresponding input and only be for used for the purposed stated or to prohibit a misuse of the General Terms and Conditions in a legitimate rightful manner.

§ 3 Data Security

a) Data Security
All data on www.premiumlyrics.com are secured through technical and organizational measures against loss, destruction, access, modification and distribution. PREMIUM LYRICS will, however, not assume any liability against the destruction and damage of data. PREMIUM LYRICS ensures that data stored outside Germany will also be secured comprehensively.

b) Sessions and Cookies
To operate the Internet site, PREMIUM LYRICS may use cookies or server-based sessions to store data. Cookies are, for instance, used here for personalized greetings by using the member's name. Cookies are files, which are stored by a website on the customer's hard drive to automatically recognize this particular computer at the next visit to the website, and adjust the website based on the customer's use. Cookies can also be rejected through the browser's settings by deactivating the storage of cookies or by setting the browser in such a way that it informs about the changes upon transmission. PREMIUM LYRICS ensures that data related to a person is not transferred from sessions or through cookies.

c) Fraud prevention
To protect our customers, lyricists and payments against fraud (for example the use of stolen payment cards or fake accounts), PREMIUM LYRICS sets a security cookie named "pl_dv". It contains only a random identifier of your browser, without your name or e-mail address, and is stored for up to 2 years. When you register, sign in or start a payment, we store this identifier together with your user account, your IP address, your browser type (user agent) and the time. These data are used exclusively to detect and prevent fraud and misuse, not for advertising or statistics, and are not passed on to third parties unless this is necessary to investigate a specific case of fraud (for example with the payment provider) or required by law. The legal basis is our legitimate interest in preventing fraud (Art. 6(1)(f) GDPR). The records are deleted automatically after 12 months. You may object to this processing at any time on grounds relating to your particular situation by writing to support@premiumlyrics.com.

§ 4 Newsletter

If you subscribe to our newsletter, we will use the therefore necessary data or the data you provided separately, to send you our newsletter on a regular basis. The cancellation from this newsletter is possible at any time and can take place through a comment in the contact form listed below, or through the link provided in the newsletter.

§ 5 Chat
On our website you can ask us questions in a chat window. The chat is provided by Text, Inc., 101 Arch Street, 8th Floor, Boston, MA 02110, USA ("Text"). Answers in the chat may be given by an automated assistant (AI agent); you can ask for a reply from our support team at any time. When you use the chat, we process the content of your messages and any data you provide in them (for example your name or e-mail address), as well as technical data such as your IP address, your browser type and the page from which you write. Please do not send payment card details or passwords in the chat. The chat window is only loaded after you have clicked "Accept" in the cookie banner. To display the chat window and continue an ongoing conversation, Text then stores technical cookies in your browser ("__lc_cid" – identifier used to recognise a returning visitor and restore the conversation; "__lc_cst" – security token). These cookies are not used for advertising or analytics. Text processes these data on our behalf as a processor under a data processing agreement. The data may also be processed outside the European Union, in particular in the USA; such transfers are based on the EU-U.S. Data Privacy Framework and/or the EU Standard Contractual Clauses. The legal basis for loading the chat and storing these cookies is your consent (Art. 6(1)(a) GDPR, § 25(1) TDDDG). You can withdraw your consent at any time with effect for the future under "Cookie settings" at the bottom of every page; the chat is then no longer loaded. The legal basis for processing your messages is our legitimate interest in answering your questions quickly (Art. 6(1)(f) GDPR) and, where your question concerns a purchase or your account, the performance of a contract or steps prior to entering into a contract (Art. 6(1)(b) GDPR). Chat transcripts are kept only as long as necessary to handle your request and are then deleted, unless statutory retention obligations apply. More information: https://www.text.com/legal/privacy-policy/.

§ 6 Contact information
For contact regarding data protection, the customer can contact PREMIUM LYRICS at support@premiumlyrics.com or use the contact page (https://www.premiumlyrics.com/en/info/contact).